Shipping & Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com. Deliveries and shipment durations are estimations, and HideAndSeekBeds.com will not be held responsible for shipment delays caused by carrier or manufacturer. Products shipped to Alaska, Hawaii, etc. may require an additional expense incurred for delivery. Free shipping is within the contiguous United States. Since most our products are larger shipments, delivery of an order may require coordination between a third party such as a shipment carrier. Customer is expected to coordinate delivery if required with the shipment carrier and may be providing tracking to assist.
Products will typically ship via Estes, ABF Frieght, Old Dominion Freight Lines or another LTL carrier. Products are shipped standard "curbside" delivery meaning that the product is shipped to the curb of the delivery location. Customers should not expect carriers to deliver their order into their homes unless otherwise specified. In home delivery is considered "white glove" service and requires additional charges at our discretion. We recommend that customers be cordial with carriers, and typically offering a treat to a delivery person goes a long way.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage cosmetic or structure you must make note of the damages when signing for delivery. If your item(s) do arrived damaged, please send photos firstname.lastname@example.org and we will process an insurance claim on your behalf.
We do not assume responsibility for any damages caused by a carrier that is not documented with the carrier at time of delivery; likewise, we do not assume responsibility for any damages brought on by the customer or their contractor during unboxing, transport, misuse, or installation.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Products that are noted as "made to order" require a non-refundable deposit which is noted on the product's page. On made to order product orders, we cannot refund any portion of the deposit beyond 48 hours from the time the order is placed.
If a customer order has shipped, customer will also be responsible for actual return shipping charges. If a product has shipped, and the customer requests to cancel their order while products are in transit, customer may ask for a refund but will be refunded the cost of the order, less shipping expenses. For clarity, total refund value for products canceled in transit will be the order value minus all shipping expenses. Refunds will only be issued to the original payment form that customer uses when placing your order.
Updated October 27, 2022