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Shipping & Returns

Order Confirmation:


As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@hideandseekbeds.com. Deliveries and shipment durations are estimations, and HideAndSeekBeds.com will not be held responsible for shipment delays caused by carrier or manufacturer. Since most our products are larger shipments, delivery of an order may require coordination between a third party such as a shipment carrier. Customer is expected to coordinate delivery if required with the shipment carrier and may be providing tracking to assist.

Products will typically ship via Estes, ABF Frieght, Old Dominion Freight Lines or another LTL carrier.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage cosmetic or structure you must make note of the damages when signing for delivery. If your item(s) do arrived damaged, please send photos sales@hideandseekbeds.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If a customer order has shipped, you (the buyer) will also be responsible for actual return shipping charges. If a product has shipped, and the customer requests to cancel their order while products are in transit, customer may ask for a refund but will be refunded the cost of the order, less shipping expenses. For clarity, total refund value for products canceled in transit will be the order value minus all shipping expenses. Refunds will only be issued to the original payment form that you use when placing your order.

Updated July 5, 2021